Privacy Policy & Terms and Conditions

Last updated: March 7, 2026

These terms and policies apply to your use of the website and services provided by KRAFFE MAKİNA MÜHENDİSLİK İNŞAAT SANAYİ VE TİCARET ANONİM ŞİRKETİ (hereinafter referred to as "Kraffe Roasters", "we", "us", or "our").

Part 1: Privacy Policy

At Kraffe Roasters, we are committed to protecting the privacy of our visitors, customers, and business partners. This Privacy Policy explains how we collect, use, and safeguard your personal information[cite: 10, 11].

1. Information We Collect

When you interact with us through our website or communication channels, we may collect the following personal data[cite: 11, 12]:

  • Full name [cite: 12]
  • Email address [cite: 12]
  • Phone number [cite: 12]
  • Company name and your position [cite: 12]
  • Country or city of residence [cite: 12]
  • Product or service inquiries [cite: 12]

2. How We Use Your Information

Your personal data is strictly used for legitimate business purposes[cite: 12], which include:

  • Responding to your inquiries and contact requests [cite: 12]
  • Sending you quotations, product details, or service offers [cite: 12]
  • Providing pre-sales and after-sales support [cite: 12]
  • Improving our website, services, and overall user experience [cite: 12]

We do not sell, rent, or misuse your personal information under any circumstances[cite: 12].

3. Data Security

Your personal information is stored on secure servers and protected against unauthorized access, alteration, or disclosure[cite: 13]. All sensitive data transmissions are encrypted using SSL technology[cite: 14].

4. Third-Party Services

We may use trusted third-party tools (such as Google Ads, Google Analytics) to optimize our website traffic and advertising efforts[cite: 16]. These tools may collect anonymous usage data governed by their respective privacy policies[cite: 17]. For detailed information on how we use cookies, please refer to our Cookie Policy[cite: 15].

5. Your Rights

You have the right to[cite: 18]:

  • Request access to the personal data we hold about you [cite: 18]
  • Ask for corrections or deletion of your information [cite: 18]
  • Withdraw your consent for future marketing communications at any time [cite: 18]

Part 2: Terms & Conditions

The following terms govern your use of the Kraffe Roasters website and our services.

1. Acceptance of Terms

By accessing or using our website and services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website[cite: 19]. We reserve the right to modify these terms at any time, and your continued use constitutes acceptance of those changes[cite: 20].

2. Products and Services

All products displayed on our website are subject to availability[cite: 21]. We reserve the right to limit quantities, refuse orders, or discontinue products without prior notice[cite: 22]. Product specifications, prices, and availability are subject to change[cite: 23]. Please note that images are for illustrative purposes only and may differ slightly from the actual products[cite: 24].

3. Ordering and Payment

By placing an order, you warrant that all information provided is accurate and complete[cite: 25]. An order confirmation email does not constitute legal acceptance; a binding contract is only formed when we dispatch your order[cite: 26]. Payment must be made in full before dispatch[cite: 27]. We accept major credit cards and bank transfers[cite: 27]. All prices are listed in EUR (€) and exclude VAT unless otherwise explicitly stated[cite: 28].

4. Shipping and Delivery

Delivery times are estimates and are not strictly guaranteed. We cannot be held liable for delays beyond our reasonable control[cite: 29]. The risk of loss and title for items purchased pass to you upon delivery[cite: 30]. You are responsible for inspecting the goods upon arrival and must report any physical damage within 48 hours of delivery[cite: 31].

5. Warranty

All Kraffe Roasters machines come with a standard 2-year manufacturer warranty covering defects in materials and workmanship[cite: 32]. This warranty does not cover damages resulting from misuse, improper installation, or unauthorized modifications[cite: 33].

6. Limitation of Liability

To the maximum extent permitted by applicable law, Kraffe Roasters shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services[cite: 34]. Our total liability shall under no circumstances exceed the purchase price of the product giving rise to the claim[cite: 35].

7. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of Turkey[cite: 36]. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Izmir, Turkey[cite: 37].

Contact Us

If you have any questions about this Privacy Policy & Terms and Conditions, please contact us at[cite: 18]:

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